Managing Your Account - Cable. Need a Virgin Media Wall Socket Go to solution. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. Joining in. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. in Networking and WiFi Sunday; No Virgin Media Wall socket . I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. I have checked outside and there is a brown box shared with the neighbour. You can get a small female to female connector at B&Q/Amazon to join two cables together. com. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Can you help? - 5401771 BrowseCheck your DMs btw. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Connect the Hub’s power cable with the blue tab. Options. Push fit the VM-supplied lead onto the socket. I was never asked if I had a wall box. The top “capped” one is marked FM & has been disused since cable went digital. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. . No Virgin Media Wall Socket on 13-04-2022 14:08. Connect the new TV box. Broadband and phone deals. Account - Mobile. Failing this. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Hi @jimmylam1221. 19K; 36; 98; Sofia_B. Packages. I've had a quickstart and they sent it but there is no previous virgin connection. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. The block box on second picture is an amplifier for terrestrial TV. Tudor. You need a small spanner to remove this. My Virgin Media App. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. But I have actually managed to get through to the technical team over chat. Account - Mobile. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. those who. on 03-08-2020 18:05. Quickstart is the quickest and easiest way to setup our services. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Don’t have virgin media wall socket. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. Phone. 3K; 6. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. So yes, following many takeovers, this is now your Virgin Media connection. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. This is designed to push over the existing screw connector the outlet has. Estonia and the Netherlands have already switched. I'm a Very Insightful Person, I'm here to share knowledge. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. on 08-01-2023 20:46. Usually it's just customizing your wifi name. Just joined. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Hi. Forum Team. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. The OUT terminal from the Technetix isolator has a terminator cap on it. i received an installation kit for my broadband but my property. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Follow the instructions on screen to finish your setup. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. I only have a BT master socket, and then a TV aerial socket. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Account - Cable. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. All the wall sockets I can see are for BT. Hi team. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. See where this Helpful Answer was posted. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Get the Hub ready by connecting the wires. on 23-12-2022 10:31. There should be a wall mounted box somewhere inside that has an F socket on it. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. 2 weeks ago - last edited 2 weeks ago. Not all properties have an internal wall box. QuickStart, set up and connections. I will only be using one wall socket, so the other socket will have no connections. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No coax wall socket, how can I connect my router? : r/VirginMedia r/VirginMedia • 3 yr. Tudor. Jan 14, 2022. Options. No Coax Wall Socket Virgin. Just make sure you definately don't need it, or won't be needing it again. Get the Hub ready by connecting the wires. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 15-02-2022 10:03. We would like to show you a description here but the site won’t allow us. My Virgin Media App. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Broadband. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Telewest Cable Wall Sockets. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. So, a 50 minute broadband, TV and phone. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Account - Cable. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Adduxi. Standard Member. We recently applied for a virgin package of tv, phone and broadband. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. how can we go about changing our self install to. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. . At least spell your title correctly jeezus . Booking an engineer is easy with Virgin Media. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. We can certainly get a move of the equipment. Dave. Virgin will not remove them. If you really need to take them off, just use a screwdriver to unscrew the screws. on 01-12-2022 11:22. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. If you look into the back of your Hub, you'll see a port named. All the cabling is the property of Virgin Media and must not be touched. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. . on 21-08-2023 20:36. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Unfortunately I am struggling to work out where to plug the cable from the Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Plug the cables into the Hub. Networking and WiFi. Go to virginmedia. There must have been a previous installation or you would not have been offered a self install. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Absolutely not. on 05-04-2023 09:20. Don't touch it. Thank you. Very poor advice. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Please see photos. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. “. Same thing happened, and on all the wall phone points. Called 0800 052 1734 as well as 0800 953 9500. I'm a Very Insightful Person, I'm here to share knowledge. Tuning in. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. 1 ACCEPTED SOLUTION. The box and cables may have been removed by the previous occupiers. Options. We would like to show you a description here but the site won’t allow us. I end up calling and the person on the phone said its been - 5401028. It also protects the network from 240 volts being fed to it by faulty TVs in your home. The new ones are just screws, the old style Telewest ones are like star shaped head. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Then push the connector VM have provided over the screw thread. We do not have virgin so are we able to cut the wires - 5195119. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. please - 5241140 We would like to show you a description here but the site won’t allow us. 2 – Check the broadband cable is firmly connected. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. on 12-01-2023 21:04. charleykate10. I have booked a technician but I don't know if i have to inform the. Follow these simple installation steps for your Virgin Media home phone set up. In response to robertdwhite. . Options. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. I don't work for Virgin Media. Broadband Deals. on 08-02-2023 13:33. . However, I do not have any of the specified wall sockets available. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. Go to virginmedia. These are designed to push over the screw thread on the socket. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Hi, I have the same issue. Also available from the likes of Screwfix, Homebase, Toolstation etc. We have tried plugging it into the only box we found it would fit but no luck. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Switched On Families. It is surface clipped usually. Is there likey to be any problem with this, such as degraded of weaker quality or speed. 0 Kudos. Options. on 30-12-2022 13:41. If you really need to take them off, just use a screwdriver to unscrew the screws. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. on 21-02-2023 19:59. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. The wall socket is - 5109379. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. . I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Browse Virgin Media Virgin Media Community. Socket. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. I'm a Very Insightful Person, I'm here to share knowledge. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. if not a technician will install one. Stay safe online. Client62. i opted for the self install, however on inspection we - 5180915. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more. Reply. I think there’s something missing to the Virgin Media wall socket in my flat. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Well I can't seem to find anything like that and the closest thing I can find is a. Location. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. I expect it is a male F plug on the cable, they don’t make female F plugs. The second two black cables are from a satellite dish, used by. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Security matters. Sign in . Manage Your Account. Bits and bytes. Here are some check points to make sure your phones are in good working order. There should be a wall mounted box somewhere inside that has an F socket on it. QuickStart, set up and connections. Sorry to hear you have been having issues with your self-installation. VM don't use fibre inside the property. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Security matters. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. The box does however have a hole in. Virgin Media don’t do any Fibre connections to inside the house. Tudor. on 07-09-2022 19:28. I have 2 Virgin Media wall sockets. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. I'm a Very Insightful Person, I'm here to share knowledge. Please help. Stay safe online. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Cihank617. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Vonage 2nd line. on 27-10-2022 07:47. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Common examples include washing. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Went outside and there appears to be nothing on the other side (maybe removed). The house is a new build, there's no lead in the paint, no aquarium or anything like that. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Account - Mobile. There is no way I can insert the isolator cable into the - 5223924. on 17-10-2022 15:06. Tudor. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. 0 Kudos. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. Hold the mount against your wall so the holes along the top and bottom line up with the holes you just drilled. Ideally, if you have the comcast modem and a separate router you'd put the modem in bridge mode to avoid double NAT issues. How to i book someone to come and - 5239743. VM BB TV Landline. 0 Kudos Reply. In response to Jonny-M. I have had a look into your. I wanted. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. signed up and was given the option of self installation. All forum topics; Previous topic; Next topic; 1 REPLY 1. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. You'll have to cut the cable and seal the hole up. Being connected to the internet is one of the most important modern essentials in 2022,. From there it is going into the white distribution amplifier. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. What confuses some people is the push-on connector provided. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. I don't work for Virgin Media. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Switched. 4. I’ve received my QuickStart package to find I do not have a compatible wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). This setup works with any of our TV boxes powered by TiVo. #12. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I don't work for Virgin Media. Virgin Media; My Virgin Media. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. It is completely separate service to your internet service. Sorry man. My Virgin Media App. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Virgin cables must only be provided by isolated sockets provided by Virgin Media. 0 Kudos. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Tudor. Could I get someone to come - 5400021. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I have taken a look on our side and can see you have spoken with the team regarding this. Virgin Media Wall Socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. We would like to show you a description here but the site won’t allow us. I have signed up as a new user for Virgin Fibre. Router Plugin Port. We have tried plugging it into the only box we found it would fit but no luck. . Turn on and start the hub. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. I'm a Very Insightful Person, I'm here to share. New Install Assistance. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Virgin Media; My Virgin Media; Shop;. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Options. I could connect it in my house self install. Jack14102. Browse Virgin Media Virgin Media Community. When ordered it didn't say anything about needing a VM wall socket. We also don’t have an Ethernet point only an old BT outreach 5C box. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. We only have the Open reach Master socket 5C. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. A Ti-Vo was installed in one of the upstairs bedrooms. Options. Joining in 143 Views. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 0 Kudos Reply. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. The admin page for the hub says Telephony (disabled)No virgin media wall socket. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. Hi, I am experiencing the same issue with my install kit.